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| We are an ISO 9001:2008 (Quality Management System) and ISO 27001:2005 (Information Security Management System) certified company, where qualified processes and systems are adhered to, with focus on their constant enrichment. |
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| The company has a four-tier Quality Management Structure: |
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Core Production - Right The First Time (RTFT) is a practiced way of life at Thomson. Here Kaizen practices and Quality Circle forums enable grass-root-level participation and build a culture of cooperation and positive thinking for performance and quality improvement. Open upward communication is encouraged through Suggestion Schemes.
In-process Quality Control or Peer Review – Produced output is validated against product-specific requirements through these measures.
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Process Quality - Process study, analysis of data, and process improvement are done using Statistical Quality Control tools.
Corporate Quality - Gap Analysis audits are conducted to review compliance with the standards and procedures to be followed. The Deming Cycle of Plan-Do-Check-Act is followed for standardization and improvement.
Rewards & Recognition for the best performers - groups and individuals - is periodically organized.
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We have also inbuilt Six Sigma data-driven methodology for process improvements and as a pioneer in this, we embarked on our journey of achieving Six Sigma in March 2001.
For us at Thomson, process quality certifications are just one of many things. Quality at Thomson emanates from everything we do – our products, our services, our processes, our structure, our attitude, our culture, and our people. |
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